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/t5/acrobat-reader-discussions/acrobat-reader-dc-will-not-save-files/td-p/8455922 Aug 07, 2016 Aug 07, 2016
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WIndows 7 running on a virtual box VM on Ubuntu 16.04
Adobe Acrobat Reader DC 15.017.20053.63404 downloaded today, 2016 Aug 7
I spent several hours today filling in the FBAR report. When I push the save button, or control+s or alt+FS or alt+FA, I get a blank window with "Save As" in the upper left corner, and a close button at the upper right. Repeated tries yield nothing. The report must be saved in order to be filed.
Ideas for saving the file?
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1 Correct answer
Adobe Employee , Aug 26, 2016 Aug 26, 2016 Meenakshi Negi • Adobe Employee , Aug 26, 2016 Aug 26, 2016If you are still experiencing the same issue, please got to Edit menu> Preferences> General and unmark the box for "Show online storage when saving files" .
Click OK to save settings and relaunch the application.
Make sure that the application is updated to the latest patch released.
Let us know if it helps.
5 5 Upvotes 8 Replies 8 Adobe Employee ,/t5/acrobat-reader-discussions/acrobat-reader-dc-will-not-save-files/m-p/8455923#M15202 Aug 08, 2016 Aug 08, 2016
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Please try the following steps:
1. Launch Acrobat Reader DC.
2. Navigate to Edit>Preferences>Security(Enhanced)>and select OFF option for Protected view and also uncheck the option " Enable protected view at startup".
Let us know if this helps .
5 5 Upvotes Community guidelinesBe kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
/t5/acrobat-reader-discussions/acrobat-reader-dc-will-not-save-files/m-p/8455924#M15203 Aug 08, 2016 Aug 08, 2016
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My first desire is to save the file; I don't want to redo the form. This has been unsuccessful so far, and may be impossible. Document properties/advanced shows protected mode is on.
I selected OFF for startup, and reconsidered when the protected mode buttons turned gray. The protected view button was OFF; I changed to "all files" and back to OFF, to reset existing switches. Then I again turned the startup off.
No help, still can't save the file. Probably it would work if I reopened the file, but I would lose my work.
The help shows an option message on loading the file. Can I reset this option somehow?
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/t5/acrobat-reader-discussions/acrobat-reader-dc-will-not-save-files/m-p/8455925#M15204 Aug 08, 2016 Aug 08, 2016
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The Save As function does not show the contents of documents attached to emails. Instead I get the same empty Save As window as mentioned by Albertalligator previously. Note, this is a new development within the last week.
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/t5/acrobat-reader-discussions/acrobat-reader-dc-will-not-save-files/m-p/8455926#M15205 Aug 08, 2016 Aug 08, 2016
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My system crashed for non-acrobatic reasons. So, I have to redo the form.
On the redo, Acrobat saved the file correctly.
Acro is working ok now. Could I have saved the file?
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Adobe Employee ,/t5/acrobat-reader-discussions/acrobat-reader-dc-will-not-save-files/m-p/8455927#M15206 Aug 26, 2016 Aug 26, 2016
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If you are still experiencing the same issue, please got to Edit menu> Preferences> General and unmark the box for "Show online storage when saving files" .
Click OK to save settings and relaunch the application.
Make sure that the application is updated to the latest patch released.
Let us know if it helps.
5 5 Upvotes Community guidelinesBe kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
/t5/acrobat-reader-discussions/acrobat-reader-dc-will-not-save-files/m-p/8455928#M15207 Sep 19, 2016 Sep 19, 2016
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Thank U so much! I had been frustrated by my desktop PC's inability to save commented files, even tho both my desktop a few months ago and my laptop now (with the same Win 10 release of Reader DC) could do it. Some glitch had turned on the unwanted view on my desktop, w/o my knowledge.
After starting in protected view, the desktop did not even issue an error msg when I tried to save a commented file. The where-2-save window just displayed blinking icons forever. This is a bug in the implementation of protected view in release 2015.017.20053 -- there should be a forthright error msg. A warning msg at protected startup would be nice too.
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